# I cannot access my FinnGen account? If you've forgotten your login information, see [How to reset account credentials](/faq/about-finngen-access-and-accounts/how-to-reset-account-credentials.md). If you can't log in but you're not sure why, chances are that you forgot to configure two-factor authentication (2FA) for your finngen.fi account. Using 2FA is mandatory. After a two-week grace period, in which you can log into your account without 2FA (which exists to give you a chance to configure 2FA in the first place), 2FA enforcement is enabled automatically. If you haven't yet configured 2FA for your account by then, you are effectively locked out. To fix this, please contact , and we will temporarily lift the 2FA enforcement from your account. As soon as this is done, please visit [Google Account](https://myaccount.google.com), log in with your finngen.fi account, and configure 2FA. This is done by selecting "Security->Signing in to Google->2-Step Verification" on this website and by following the on-screen instructions. You will need a smartphone for 2FA, at least for the initial configuration. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.finngen.fi/faq/about-finngen-access-and-accounts/cant-access-your-finngen-account.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.