# Can't access your smartphone for 2FA? You guessed it: Please contact . We will reset your 2FA configuration and temporarily lift 2FA enforcement for your account, so that you can login again and reconfigure 2FA to use your new device. If we have reason to be suspicious of your identity (e.g., if you requested a new password very recently), we will perform further verification before resetting your 2FA configuration. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.finngen.fi/faq/about-finngen-access-and-accounts/cant-access-your-smartphone-for-2fa.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.