> For the complete documentation index, see [llms.txt](https://docs.finngen.fi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.finngen.fi/faq/about-finngen-access-and-accounts/how-to-reset-account-credentials.md).

# How to reset account credentials

If you have already configured two-factor authentication (2FA) for your account (see [How do I enable two-factor authentication?](/faq/about-finngen-access-and-accounts/how-do-i-enable-two-factor-authentication.md)), you can reset your password by following [these](/working-in-the-sandbox/quirks-and-features/how-to-reset-your-finngen.fi-account-password.md) these instructions.

If 2FA has not yet been configured, we will need to perform further verification of your identity before resetting your password, e.g. by reaching out to the FinnGen contact person of your FinnGen partner organization. If this is the case, please contact <finngen-servicedesk@helsinki.fi> to initiate your account re-activation.