> For the complete documentation index, see [llms.txt](https://docs.finngen.fi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.finngen.fi/faq/about-finngen-access-and-accounts/how-to-reset-account-credentials.md). # How to reset account credentials If you have already configured two-factor authentication (2FA) for your account (see [How do I enable two-factor authentication?](/faq/about-finngen-access-and-accounts/how-do-i-enable-two-factor-authentication.md)), you can reset your password by following [these](/working-in-the-sandbox/quirks-and-features/how-to-reset-your-finngen.fi-account-password.md) these instructions. If 2FA has not yet been configured, we will need to perform further verification of your identity before resetting your password, e.g. by reaching out to the FinnGen contact person of your FinnGen partner organization. If this is the case, please contact to initiate your account re-activation. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.finngen.fi/faq/about-finngen-access-and-accounts/how-to-reset-account-credentials.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.